Shipping Policy

Handmade Jewellery (Ships from Canada)

• Processing Time: Your handmade jewellery is carefully crafted and ready to ship within 1–3 business days of order placement.
• Shipping Options:
  • Standard International Shipping: Sent via Canadian postal services with priority international tracking; estimated delivery: 7–14 business days, depending on destination.
• Express Shipping (DHL): Available upon request—cost is calculated at checkout based on destination; typical delivery time: 3–7 business days.
• Additional Notes:
  • Buyers are responsible for providing accurate shipping addresses.
  • Delivery delays due to customs, postal services, or unforeseen issues are beyond our control.
  • Customers are responsible for any customs duties, taxes, or import fees.

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Apparel (Printful Print-On-Demand Products)

• Fulfillment Time: Printful takes 2–5 business days to create and fulfill apparel orders. Delivery time is added on top of this.
• Shipping Options & Estimated Delivery:
  • Standard (Flat Rate):
    • North America (US & Canada): Approx. 5–14 business days to arrive.
    • Europe: Also approx. 5–14 business days.
    • Other Regions: Varies; generally falls within similar or slightly longer timeframes.
  • Standard DDP (Delivered Duty Paid—Canada only): Estimated delivery 3–5 business days; up to 12 business days for Atlantic Canada.
  • Express Shipping: Available internationally; generally arrives within 1–3 business days after fulfillment.
• General Info:
  • Delivery estimates combine creation and shipping timelines. Delays may occur due to carrier issues, customs, or high order volume.
  • Packages may ship in multiple parcels—for instance, canvases, mugs, or hats are often fulfilled separately depending on product type and location .
  • Customers may be charged customs duties or fees if shipped internationally; this depends on shipping origin and destination .

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General Guidance for All Orders

• Always double-check your shipping address during checkout to avoid delays or returns.
• For international shipments, please be aware that customs fees or import duties are the buyer’s responsibility.
• If your order doesn’t arrive within the estimated delivery window:
  • First, check your order tracking and confirm the address is correct.
  • For Printful items, if the estimated delivery passes and the order hasn’t arrived, contact us or Printful—delays can occur, and in some cases Printful may cover a reprint or replacement.
  • Let us know, and we’ll help you track it down and resolve the issue.