Shipping policy
Handmade Jewellery (Ships from Canada)
Processing Time: Orders are prepared and shipped within 1–3 business days.
Shipping Options:
- Standard International Shipping: Tracked shipping via Canada Post or Chit Chats. Estimated delivery: 7–14 business days, depending on destination.
- Express Shipping (DHL): Available upon request. Estimated delivery: 3–7 business days. Rates vary by destination.
Customs & Import Duties:
- USA: All applicable import duties and taxes are prepaid by us. No additional import charges are expected upon delivery.
- Europe & Other International Destinations: Customers are responsible for any applicable import taxes and duties.
Delivery times are estimates and may vary due to customs processing or carrier delays.
Apparel (Printful Print-On-Demand Products)
- Made to Order: Each item is printed especially for you. Production typically takes 2–5 business days.
- Shipping: Standard flat-rate shipping. Delivery typically takes 5–12 business days after production, depending on destination.
- Local Fulfillment: Orders are usually produced and shipped from a facility close to your location whenever possible.
- Multiple Shipments: Items may arrive separately depending on the product and fulfillment location.
Delivery times are estimates and may vary. Any applicable import charges are the customer's responsibility.
General Shipping Information
- Please double-check your shipping address at checkout to avoid delays or returns.
- If your order is delayed, check your tracking information and contact us for assistance.
- For Printful orders, delivery delays or missing packages may qualify for a replacement under Printful's policies.