Refund policy
Returns & Refunds Policy
Handmade Jewellery
We take pride in our handmade jewellery, crafted with care and attention to detail.
Personalized or Custom Orders:
- Due to the unique nature of personalized items, these cannot be returned or exchanged.
- If your item arrives damaged or defective, please contact us within 7 days of delivery for a replacement or refund.
Standard Handmade Items (Non-Personalized):
- Returns are accepted within 14 days of delivery. Buyers are responsible for return shipping unless the item arrives damaged or defective.
- Refunds will be issued within 14 days of receiving the returned item.
- Please contact us before returning any items to receive proper instructions.
Apparel (T-Shirts, Hoodies)
Our apparel is fulfilled via Printful. Please note:
- Returns or exchanges are accepted only for damaged, defective, or incorrect items.
- If an item is printed incorrectly, missing, or damaged in shipping, we will replace it at no cost.
- For other reasons (size, color preference, etc.), items cannot be returned because they are made on-demand.
- Please contact us at info@algizrune.com before returning any items. Refunds or replacements will be issued after inspection.
How to Initiate a Return
- Contact us at info@lostravn.com with your order number and reason for return.
- We will provide instructions for returning your item.
- Refunds or replacements will be processed after the item is received and inspected.