Refund policy

Returns & Refunds Policy

Handmade Jewellery

We take pride in our handmade jewellery, crafted with care and attention to detail.

Personalized or Custom Orders:

  • Due to the unique nature of personalized items, these cannot be returned or exchanged.

  • If your item arrives damaged or defective, please contact us within 7 days of delivery for a replacement or refund.

Standard Handmade Items (Non-Personalized):

  • Returns are accepted within 14 days of delivery. Buyers are responsible for return shipping unless the item arrives damaged or defective.

  • Refunds will be issued within 14 days of receiving the returned item.

  • Please contact us before returning any items to receive proper instructions.

Apparel (T-Shirts, Hoodies)

Our apparel is fulfilled via Printful. Please note:

  • Returns or exchanges are accepted only for damaged, defective, or incorrect items.

  • If an item is printed incorrectly, missing, or damaged in shipping, we will replace it at no cost.

  • For other reasons (size, color preference, etc.), items cannot be returned because they are made on-demand.

  • Please contact us at info@algizrune.com before returning any items. Refunds or replacements will be issued after inspection.

How to Initiate a Return

  1. Contact us at info@lostravn.com with your order number and reason for return.

  2. We will provide instructions for returning your item.

  3. Refunds or replacements will be processed after the item is received and inspected.