Privacy Policy

Effective Date: 25/01/2025

At LostRavn, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit LostRavn.com and purchase from our store.

1. Information We Collect

We collect personal and non-personal information when you interact with our website, including:

a. Personal Information (provided by you)

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment details (processed securely through third-party payment providers – we do not store credit card information)

b. Non-Personal Information (collected automatically)

  • IP address, browser type, device information
  • Pages visited, time spent on site, and browsing behavior

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders (including printing and shipping through Printful)
  • Provide customer support and respond to inquiries
  • Improve our website and services
  • Send order updates, promotions (if opted-in), and important notifications
  • Prevent fraud and ensure secure transactions

3. Third-Party Services

To operate our store efficiently, we share limited data with trusted third-party providers:

  • Printful – for printing and order fulfillment
  • Payment Processors (e.g., PayPal, Stripe, Shopify Payments) – for secure transactions
  • Shipping Carriers – to deliver your order worldwide
  • Analytics Providers (e.g., Google Analytics) – to track website performance

These third parties have their own privacy policies, and we encourage you to review them.

4. Cookies & Tracking Technologies

We use cookies to enhance your shopping experience, track website performance, and provide personalized recommendations. You can disable cookies through your browser settings, but this may affect certain website functions.

5. Data Protection & Security

We implement industry-standard security measures to protect your personal data. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

6. Your Rights & Choices

As a customer, you have the right to:

  • Access & Update your personal information
  • Request Data Deletion (subject to legal obligations)
  • Opt-Out of marketing emails at any time
  • Request a Copy of your stored personal data

For any privacy-related requests, contact us at [your contact email].

7. International Data Transfers

Since we ship worldwide, your information may be processed outside Canada. We comply with PIPEDA (Canada), GDPR (Europe), and other applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page, with the updated date above.

9. Contact Us

For questions about this Privacy Policy or your personal data, reach out to us at:

📧 info@lostravn.com
📍 19489 Main St SE, T3m3J3, Calgary, Canada